ORDERING - 4 EASY WAYS

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USING A SCHOOL PURCHASE ORDER FOR PAYMENT

It's easy to shop our online catalog and use a School Purchase Order for payment. Simply reference your purchase order number when checking out and follow our Purchase Order Policies.

Purchase Order Policies Any online purchase that uses a P.O. for payment must have the Shipping and Billing address of a school.

A copy of the Purchase Order is REQUIRED for:

1. First Time Purchases
2. Purchases over $500
3. Site Licenses
4. Network Versions
5. Hardware
6. Previews
7. Academic Versions

A copy of the PO can be sent to: Fax: 800-610-5005 - Please mention the Internet Order number on your fax. EMail: custserv@edresources.com

A copy of the Purchase Order is NOT REQUIRED for:

1. For existing customers with the purchase of less than $500

Our Customer Service staff may call to confirm your order.

For personal orders, we accept checks, money orders, or all major credit cards on purchases over $25.

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ACADEMIC PROOF Who is eligible to receive Academic pricing discounts from Educational Resources?

1. Students or Teachers
2. School administrators and faculty members
3. Those Purchasing for an accredited, degree-granting school, or college

What documentation is needed to receive Academic Discounts?

Academic Proof can be a Student/Teacher ID, current Student Schedule, or a current pay stub from a school district (any pay info can be deleted).

How do you submit your Academic proof?

EMail: custserv@edresources.com - Please mention the Internet order number in the subject line. Fax: 800-610-5005 Postal Mail: Educational Resources 1550 Executive Drive Elgin IL, 60123

No order will be shipped until a valid academic ID is received. You can place your order at anytime. We will place your order on "hold" until we receive your valid academic ID. Upon receipt of your academic ID, we will ship out your order.

What types of products are available for Academic Discounts? Academic pricing refers to full-featured products available for purchase only by accredited K-12 and higher education institutions, faculty, and students in the United States. These programs are generally the same as the retail version with a notice that they are for academic use only.

Our web site displays "ACD" in the version notes of all Academic Discounted products.

Guidelines for eligibility vary by publisher so please feel free to check with us before ordering if you have questions about purchasing a specific product. Products that require Academic Proof include, but are not limited to:

• Microsoft
• Adobe
• Macromedia
• Symantec

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BIDS AND QUOTES For large quantity orders or bids at the state, district or school level, please call toll-free (800) 624-2926 or mail your bid to the attention of our Bid Department: Educational Resources Bid Department 1550 Executive Drive P. O. Box 1900 Elgin, IL 60121-1900.

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PREVIEW POLICY We welcome preview requests! However, schools requiring previews must order them on a school PO marked "preview," with the following conditions:

Only schools within the continental US qualify for previews.

MAC and Windows software are eligible for preview. This does not include laserdiscs. Home and school versions only will be shipped for preview. No lab packs, network or site licenses or products sealed in a license agreement envelope will be sent for preview.

Limited to five home version titles up to a value of $300 or less.

Both outbound and Return freight and handling are the responsibility of the customer on previews.

Returns must be made within 30 days. All merchandise must be Returned in 100% re-sellable condition.

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PAYMENT TERMS Payment terms are net 30 days for school purchase orders. Personal orders must be accompanied by a check, money order, or we accept all major credit cards on purchases over $25. Finance charges of 1.5% per month will be assessed on past due balances. Payments should be made in US funds. Orders outside the US and Canada must be prepaid.

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SHIPPING & HANDLING

Shipping charges will be added to all orders when processed.

Standard shipping is via UPS or FEDEX ground. All shipping locations must have a street address (we can not ship to a PO Box). Second day or next day air delivery is available for an additional charge. Please call for details.

Handling: $5.00 handling charge will be assessed per order.

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SALES TAX
State and local taxes will be added where they apply unless a valid exemption certificate is on file. Please call for details.

NOTE: Sales tax will be charged on all orders without a valid exemption certificate on file.

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CANCELLATIONS Cancellations of hardware and furniture items made after receipt or in transit will result in the customer paying all Return freight charges and a 20% restocking fee. Cancellations must occur prior to the product shipping to avoid such costs. Any outstanding backorders on either school or personal orders, due to periodic manufacturer delays in shipping, will be automatically canceled after 60 days of your original order date, unless you indicate otherwise.

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COMPETITIVE PRICING Educational Resources offers some of the best prices available on educational technology. However, should you find a lower nationally advertised price on the exact same item, we will try to meet or beat that price. You can buy with confidence that you're getting a great price when you buy from Educational Resources!

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Return POLICY One-Year Money Back Guarantee

We want you to be completely satisfied with your purchase. We deal exclusively with first quality merchandise. Our software and CD-ROM products are backed by a 1-YEAR MONEY BACK GUARANTEE for any defect.

• If you receive a product that is defective, call our Customer Service Department to receive a Return Authorization (RA) number. You will receive either a replacement product or credit to your account. A copy of your invoice or packing slip must be included with your Return.
• Clearly mark the RA number on the outside of the box. Please send your Return product back via UPS, RPS or U.S. Mail, prepaid and insured.
• Please be advised that the following products are not Returnable unless defective, in which case they will be replaced for the same product only: special orders, hardware, furniture, carts, network versions, site licenses and products contained in a license agreement envelope that has been opened. Educational Resources reserves the right to charge a restocking fee under certain circumstances.
• All Returns must be in 100% re-sellable condition.

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DISCLAIMER Prices shown in US dollars and are subject to change without notice. We reserve the right to correct any printing or typographical errors. Products, trademarks, and company names are the property of their respective owners. Educational Resources is an equal opportunity employer.

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INTERNATIONAL ORDERS There will be a 20% Duties and Taxes fee accessed on all International orders, except those to Canada.