• Expired 30-Day Trials must be deleted before trying to install a download.

• If you have completed the download and cannot find the setup file, tell them it will most likely in the following folder: c:\TEMP\SUNBURST\NAME OF PROGRAM\Setup
  

• MAC Users (Trials not available)

  • For all Mac users Stuffit Expander is required for the download installation to complete.

  • Click here for a link to the 15 Day-Trial for Stuffit Expander:
    

• Once .SEA file has been installed it will show up on your desktop.

• You must then open Stuffit Expnader and drag the .SEA file you just downloaded onto it

• Once the file has been unstuffed you will see a folder on your desktop appear which is usually going to be the title of the software.

• Within the folder you will find a setup file which you need to double-click

• Once Setup has been installed the program will be installed to your desktop

If you are still having issues please click here and include the following information:

• Operating System being used
  
• Web Browser being used
  
• Contact info
  
• User Login/Password
  
• Name of Software Trial/Download
  
• Steps Taken to Download
  
• Any Error messages